Frequently Asked Questions
Everything you need to know about your Promate experience.
What kind of warranty do Promate products come with?
Most Promate products come with a 2-year international warranty that covers manufacturing defects. Please ensure you register your product on our website to activate your coverage.
How long does shipping take for international orders?
Standard international shipping typically takes between 7 to 14 business days. Expedited shipping options are available at checkout if you require faster delivery.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. If you receive a faulty item, please contact our support team immediately for a replacement.
Are Promate charging cables compatible with Apple and Android devices?
Yes, we offer a wide range of MFi-certified Lightning cables for Apple devices, as well as high-speed USB-C and Micro-USB cables for Android and other electronics.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment gateways depending on your shipping region.